On purpose, change, structure and relevance

An interesting question from the League of American Orchestra, which had its annual conference just last week. Unfortunately, I couldn’t go, but that doesn’t preclude me from chiming in (I did here, here and here). In addition, the opening session was broadcasted and recorded. Find it here.

The question was “what is the most important question to discuss?” and the audience, both on- and offline was to pick from the following options:

Purpose: What makes an orchestra matter in the 21st century?

Change: If we “let go of the past” and “embrace the future,” what should we retain, release, and go for?

Structure: How should an orchestra be structured, organized, and behave to be successful?

Relevance: What does the artistically vibrant orchestra need to look like to be essential for its community?

Relevance won by a mile, followed by purpose, change and lastly structure. Those first three questions, to me, indicate that orchestras, or at least their managers, don’t quite know what they are. Ian David Moss at Createquity writes: “My sense is that the orchestra field is facing something of an existential crisis right now. Why else would it so openly welcome questions of its relevance to audiences and communities in the 21st century?”

Are we really in some kind of existential crisis? I’m not so sure. Each arts organization, each orchestra is of course unique, but they all have a broad purpose in common: art. In whatever shape or form and to be determined by more creative types. And artistic vibrancy creates relevancy. Sure, change is needed to let go of the past and embrace the future, but we’ve been talking about this for years and we’ve seen some answers: engagement. Ben Cameron, in his key note address, talked about a market less defined by consumption, but more and more by participation.

To me, it all boils down to the question: How are you going to change, how are you going to be relevant, how are you going to fulfill your purpose without the necessary structure?

Jesse Rosen, president of the League, in an online conversation with Doug McLennan, seemed to agree: “I couldn’t help but notice the lowest scoring question […] was the question about structure. […] It may be one of the elephants in the room, because it is one of the harder problems to solve.”

Although it’s perhaps something that can’t be discussed in snippets of 140 characters, on Twitter, I received some push back. Ian David Moss wrote in response to my tweet that the purpose is art: “Whenever anyone pushed the ‘what is the purpose of the orchestra’ or ‘what excites you,’ nobody took bait.” Conductor Stephen Brown wrote: “how do we know what structure is necessary?” and “an orchestra with a great structure will still die if it supports an irrelevant ‘experience/product.’”

My problem with discussions about purpose, relevance is that they are too abstract to facilitate real change. And purpose and relevance do not come in a one-size-fits-all package. What the field needs is a real, hands-on discussion about how to facilitate change and how to practically prepare for the future. The field needs a new structure in a new environment.

In this changing environment the structure would need to follow a couple of rules:

* Creativity nowadays means setting up a framework in which creativity can happen
Ben Cameron suggested in his key note that an orchestra’s role is maybe “an orchestration of social interaction.” Jesse Rosen even questioned “are we more about reenactment than creation?” Creativity not just stems from the organization anymore. The structure needs to provide a framework of resources for creativity and allow and set the stage for people, inside or outside, to become creators.

* The structure needs an organizational culture that supports it
As Joseph Jaffe writes in Flip the Funnel: “…without cultural buy-in, organizational resource allocation, system integration, and best practices are like a transplanted organ rejected by its host body.” In an older book, Strategy: Core Concepts, the authors explain how a mismatch in culture and strategy occurs. I wrote about that in an earlier blog post on organizational culture and change. I have also used the very same book to look at a decentralized organization versus a centralized organization. And for the Orchestra R/Evolution blog, I wrote about Google’s 20%-time rule, which is one idea to allow creativity to come back into the organizational culture.

In short, the new structure needs to reflect the new environment. The often heard words transparency, authenticity and sincerity are not just buzz words. Eric Booth mentioned that “anytime you engage workers in conversation about their work, productivity goes up.”

The purpose is art; vibrant art breeds relevancy; the change that’s needed is engagement; now let’s build the structure to support it.

* Update: there has been more discussion on the topic. Find it here:
Drew McManus | Adaptistration | Look Before You Leap
Stephen P Brown’s Blog | An Orchestra’s Relevance Isn’t Relevant?
Andrew Adler | Louisville Courier-Journal | Orchestra Leaders Only Talk of Change

Making the conference rounds

Just a couple of days ago, I marked my seven-year anniversary of living in the United States. That is more than a quarter of my life. Nearly five of those seven years, I have been blogging (I launched the first version of Dutch Perspective in September 2005).

The first three years weren’t focused. I hadn’t found my niche yet. But they sure were educational. Now ever since I started blogging with a more defined focus on culture, and orchestras in particular, and social media, beginning with a series in July 2008, I have noticed some gears turning. Not entirely coincidentally, this was paired with more engagement on Twitter.

I admittedly still don’t have an audience of thousands, but I do have a specific audience of cultural managers. Clearly, there was a need for information on orchestras and other cultural institutions and their usage of social media, and when I started filling that need; I started noticing a shift in my blog’s audience and my online network. I came in contact with some great people.

Perhaps a first validation and verification of this shift came in the form of an invitation to speak at the stART.09 Conference in Duisburg, Germany via webcast. Then, in March of this year, further validation was my four-day residency at the University of Missouri Kansas City Conservatory of Music and Dance, where I presented to students, staff and faculty on classical music and social media. That was a tremendous experience.

Symphony Magazine quoted me in an article, due to my survey on how and if orchestras use social media. Drew McManus invited me to write a guest entry for the Take A Friend To the Orchestra project, in which I laid out my learning from the book Flip the Funnel.

And this year seems to be turning into quite the year. I have three more conferences coming up in which I will talk about my findings and writings on classical music and social media.

Opera Conference 2010
June 9 – Los Angeles, CA.
Making an Impact with Social Media and Technology

There are some obvious parallels to my writings on orchestras and social media and the world of opera. But there will also be some interesting subtle differences. I will be one of the seminar speakers along with Ling Chan, Vancouver Opera; Ceci Dadisman, Palm Beach Opera; and Margo Tatgenhorst Drakos, InstantEncore.com. And you know what? I can now forever claim that I spoke at the same conference as Placido Domingo…

Association of California Symphony Orchestras
July 23 – San Francisco, CA.
Contemporary Connectivity: Social Media

I am very excited about speaking at the ACSO Conference. Not only does it directly tie to my writings and experience, I will have the opportunity to speak alongside Beth Kanter. This is also slightly intimidating; Beth is of course the go-to person for nonprofit social media! San Francisco Symphony’s director of public relations, Oliver Theil, will moderate the session. The SFSO is doing some great stuff with social media, so that will be an interesting conversation.

stART.10 Conference
September 10 – Duisburg, Germany
A Framework for Social Media Strategy

This time around, I will actually be in Duisburg in person, so that promises to be a much better experience. I will be one of the key note speakers and will try to summarize all that I have learned over the past years into a framework for social media strategy. I can’t wait to finally meet the organizers of the stART Conference in person; they demonstrate that when it comes to culture and social media, things look very promising outside the English-speaking world. I’ll also be able to visit the family back in the Netherlands, just an hour or so away from Duisburg!

Good things all around and a busy summer and fall. I just hope I can miss my beautiful newborn Elli for those days!

Take A Friend To the Orchestra: Flip the Funnel

This week, Drew McManus’ Take A Friend To the Orchestra 2010 kicked off on his Web site Adaptistration. I was invited to write a guest contribution this year and was immediately inspired by a book I was reading: Joseph Jaffe’s Flip the Funnel: How to Use Existing Customers to Gain New Ones.

So, head over to Adaptistration and read my contribution: Flip the Funnel: moving from today’s toward tomorrow’s customer experience. Don’t forget to leave a comment to let us know your thoughts!

TAFTO 2010: Marc van Bree