Join me in #askaconductor on December 8

A month or two ago, museums and galleries around the world participated in a Twitter event called Ask a Curator. The hash tag #askacurator became a top trending topic on Twitter on the day of the event. I asked some questions myself and was amazed at the speed of response from the Van Gogh Museum.

The event sparked a conversation on Twitter among some classical music people. “Wouldn’t it be cool to do something like that for classical music?” Well, here we are…

Together with Lacey Huszcza, Director of Operations & Promotions at the Los Angeles Chamber Orchestra, I put together an event called #askaconductor. The accompanying Web site suggests that we can expand the event to other musicians throughout the year. Maybe we can have a #askacomposer or #askacellist in the Spring?

So, #askaconductor is the first #askthemusicians Twitter event. On December 8, 2010, conductors from around the world will come together to engage with fans, first-timers and complete strangers. The concept is simple: conductors make some time available to answer questions; Twitter followers ask their burning questions, and the conductors answer the questions. All in one day.

It is an opportunity for orchestras and the conductors that lead them to connect to their community and share their stories, love and passion, one tweet at a time. And it’s an opportunity to have some fun on Twitter and debunk some of those stubborn classical music myths.

Of course, there are challenges. How many conductors can we sign up? The event requires a little bit more commitment from classical music organizations than say Marcia Adair’s tremendously successful #operaplot event. That’s why we didn’t set any rules for committing time; half an hour would be great, half a day would be even better.

We also reached out to many orchestras to see if their music directors or other resident conductors, or perhaps guest conductors that happened to be in town, would be interested in participating. It’s a great way to promote an orchestra’s Twitter presence and go beyond the cut-and-paste news release headlines streaming from many accounts.

The success of the #askaconductor event will depend on the participation from both orchestras and conductors, as well as the audience asking questions. We’ve already gotten some great responses and we’ll be updating the line up as we confirm conductors. The League of American Orchestras and the Association of California Symphony Orchestras have pledged their support in promoting the event. Bloggers can use these handy banners. It promises to be an exciting event!

If you’re a conductor, or an arts manager that might know a conductor, and you want to play; sign up on the Web site. Or e-mail Lacey or me at info (at) askthemusicians.com.

If you’re on Twitter and have always wondered how a conductor picks the music, or what exactly it means swinging a baton in front of a hundred musicians, save your questions for December 8.

Notes from the #acso2010 conference

I just returned from San Francisco, where I presented in a seminar on social media at the annual conference of the Association of California Symphony Orchestras. I was invited by seminar moderator Oliver Theil, public relations director at the San Francisco Symphony Orchestra. My co-presenter was–and I still get goose bumps saying this–the venerable Beth Kanter.

Beth’s new book The Networked Nonprofit provided a framework for the presentation. I tried to provide concrete examples from my Orchestras and Social Media Survey and case studies from the field. I also touched on the orchestra “churn” study in connection to the book Flip the Funnel, which I have written about during the TAFTO month.

Below the embedded presentation follow some of the topics in more detail:

Classical music organizations and free agents

  • Beth’s book explains free agents as people who work outside the organization and are enthused by a cause rather than an institution. The job of the organization then becomes to make it “easy for outsiders to come in.” Marcia Adair’s #operaplot is the perfect example of an outsider, a free agent, coming up with a great idea and involving arts organizations in a way that is simple, effortless and risk-free. Read my interview with Marcia here.
  • Naturally, I briefly mentioned my very own free agent experiment #floodofsupport. There’s still time to get involved.

Integrated campaign around a viral video

  • Perhaps you’ve seen the video: a flashmob (or is it guerilla marketing) opera performance at a market in Valencia, Spain. The video received more than 4 million views. But that wasn’t it. The creative agency behind the video produced several complementing elements: a micro-site; Twitter, Facebook and other social networking profiles; and a print brochure. All for their client Palau de les Arts. The reason why people might not have known about that side of the effort, though, became painfully obvious when I contacted someone at the creative agency. He told me the powers that be at the Palau didn’t believe in the campaign and nixed it, including editing out any branding in the viral video. What a missed opportunity!

Saint Louis Symphony: cross-platform integration

  • The Saint Louis Symphony is an example of well-designed cross-platform integration of social media tools. Highlighting their connectedness on the front page with prominent links to Facebook and the orchestra’s blog. A page on the Web site lists all their social media efforts. Facebook or Twitter are not silos of interaction; social media tools work best across platforms and they work best when an organization’s Web site complements the tools, as well as offline complementing online.

Landing pages

  • Another page from Saint Louis Symphony’s book. They do a good job with a custom page on student efforts on their Facebook page. That led me to talk about landing pages and welcome tabs, items specifically designed to welcome new fans and call for a specific action. I saw a recent study where having a landing page/welcome tab on your Facebook page increases the “like” conversion from 23% to 47%. I have not yet seen an orchestra with a custom welcome tab.
  • Not to mention Twitter landing pages. Why not welcome people from Twitter to your site with a specific message to them? Moreover, if you set up a Twitter landing page on your site with a specific call to action that takes them through a specific path on your web site, you can measure conversion rates through Google Analytics with funnels. You can see where people dropped off, how many and where they went. Keep this in mind, not for just ticket sales, but for newsletter sign ups or other actionable items.

Measuring results

  • Due to time shortage, the only point I really wanted to make was that you should look at a social media effort as part of an integrated marketing communications effort, where communications result in behavior change and marketing is the financial value of this behavior. So if you’re measuring, you first have to know what this behavior change is. What are you looking to achieve in the next 5 to 10 years? Those sometimes 150-year-old mission statements can still be a guiding light. The principles don’t change much, the environment does, and that’s what is reflected in the last sentence of the New York Philharmonic’s mission statement, to bring classical music to the community “in any other manner now known or hereafter to be…” Read my series on Evaluating Social Media for Classical Music Organizations.

Making the conference rounds

Just a couple of days ago, I marked my seven-year anniversary of living in the United States. That is more than a quarter of my life. Nearly five of those seven years, I have been blogging (I launched the first version of Dutch Perspective in September 2005).

The first three years weren’t focused. I hadn’t found my niche yet. But they sure were educational. Now ever since I started blogging with a more defined focus on culture, and orchestras in particular, and social media, beginning with a series in July 2008, I have noticed some gears turning. Not entirely coincidentally, this was paired with more engagement on Twitter.

I admittedly still don’t have an audience of thousands, but I do have a specific audience of cultural managers. Clearly, there was a need for information on orchestras and other cultural institutions and their usage of social media, and when I started filling that need; I started noticing a shift in my blog’s audience and my online network. I came in contact with some great people.

Perhaps a first validation and verification of this shift came in the form of an invitation to speak at the stART.09 Conference in Duisburg, Germany via webcast. Then, in March of this year, further validation was my four-day residency at the University of Missouri Kansas City Conservatory of Music and Dance, where I presented to students, staff and faculty on classical music and social media. That was a tremendous experience.

Symphony Magazine quoted me in an article, due to my survey on how and if orchestras use social media. Drew McManus invited me to write a guest entry for the Take A Friend To the Orchestra project, in which I laid out my learning from the book Flip the Funnel.

And this year seems to be turning into quite the year. I have three more conferences coming up in which I will talk about my findings and writings on classical music and social media.

Opera Conference 2010
June 9 – Los Angeles, CA.
Making an Impact with Social Media and Technology

There are some obvious parallels to my writings on orchestras and social media and the world of opera. But there will also be some interesting subtle differences. I will be one of the seminar speakers along with Ling Chan, Vancouver Opera; Ceci Dadisman, Palm Beach Opera; and Margo Tatgenhorst Drakos, InstantEncore.com. And you know what? I can now forever claim that I spoke at the same conference as Placido Domingo…

Association of California Symphony Orchestras
July 23 – San Francisco, CA.
Contemporary Connectivity: Social Media

I am very excited about speaking at the ACSO Conference. Not only does it directly tie to my writings and experience, I will have the opportunity to speak alongside Beth Kanter. This is also slightly intimidating; Beth is of course the go-to person for nonprofit social media! San Francisco Symphony’s director of public relations, Oliver Theil, will moderate the session. The SFSO is doing some great stuff with social media, so that will be an interesting conversation.

stART.10 Conference
September 10 – Duisburg, Germany
A Framework for Social Media Strategy

This time around, I will actually be in Duisburg in person, so that promises to be a much better experience. I will be one of the key note speakers and will try to summarize all that I have learned over the past years into a framework for social media strategy. I can’t wait to finally meet the organizers of the stART Conference in person; they demonstrate that when it comes to culture and social media, things look very promising outside the English-speaking world. I’ll also be able to visit the family back in the Netherlands, just an hour or so away from Duisburg!

Good things all around and a busy summer and fall. I just hope I can miss my beautiful newborn Elli for those days!