Are you for real? (Your IP address seems to suggest you are, but I have my doubts). If so, please read my post again and you’ll find out you completely miss the point.

Sprint, my name is Andrew Collins (not a real name because I dont need

to reveal my personal info), what can I do for you today?”.
This is my everyday greeting when I login on the line to speak with a

lot of customers for further assistance.
I will start by telling that I am located in Argentina and you may

ask: how do somebody from Argentina assist me when I call? That’s

because of your currency. If you come to Argentina with all your money

everything is more affordable for you. That is what a company like

Sprint (like Cellfish, like many others) do. They hire different local

companies (call centers) all over the world because the labour is

cheaper for them as they provide us the opportunity to work (but they

don’t care about that, what they need is to pay the less than

possible).
Now on the line we have to face a lot of different and hard

situations. It is really stressful to be in a call center. Believe me

people, I completly understand your frustration when you reach the

wrong department or when things are not expected to be as you wanted.

But you don’t have any idea on the other hand what do we have to stand

from some customers. It’s completly unbearable. Some of you are more

than annoying. I was reading a lot of negative opinions about our

work and I won’t protect Sprint because it’s bulls*** really, but I

would like you to know what do we have to suffer everyday from some of

you.
First of all I can’t understand why you guys insist on calling and

calling and calling or e-mailing when you know that over the phone or

e-mail you won’t get any answer. If I were one of you I will go

directly to the store or somewhere to speak with a representative face

to face. That is what I did yesterday when I knew that something was

wrong with my cellphone’s personal information, for example (even

though I spent a total of 2 hours to go and come home again). You do

everything over the phone and if someone advice you to go personally

to the store you inmediatly get upset because is soooooo far (1 hour

from the place you are located or even less!!). When I go to work

everyday to hear you and speak to you I spend 1 hour to go to work and

a little less than an hour to come back home… Of course some of you

don’t have any idea about responsability and how to be an active

person. If you want something to happen you must go for it! not to

cover yourself behind a stupid phone. My God!! You can’t be so

LAAAZYYY!!!
As you do everything over the phone as well you buy over the phone

too. You order phones like if they were pizzas, guys!! and then if you

don’t like it you can return it just like that, and then you are

refund for that!!!… Unvelibeable! I don’t understand how can you be

so spoiled by this company!, not just for that, don’t forget all the

special discounts you have to get the most expensive phones. You all

would die if you travel to Argentina. Here when I decided to buy a

phone, like I did with the last I bought last week, or the one that I

had 2 years ago, I spent a month before I purchase them to think wich

was the one that I really like and the full price, to be sure how much

will I have to pay. Anyway we don’t have all those benefits that you

have, so for us even the most incomplete phone is expensive. And guess

what, if we don’t like it we can change it within the first 30 days

but we cannot return it expecting to be refund, that’s unacceptable,

once you get a product you must keep it or change it. Once you paid

you won’t see your money back ever again, and I think that is the way

it must be actually, because you can valorate what you got. But

different cultures, different lives…
Despite on the fact that you are able to get phones (sometimes even

for free! how can that be possible!?!) you are extremly stingy. You

want everything for free, you don’t want to pay for anything, and the

world is not like that guys! Open your eyes! If you want something

then you MUST pay for that! That is what we call effort! How is it

called for you?
I admit: print customer service sucks! I repeat, I am not writing this

on behalf of Sprint but is not our fault there are like 80 (yes! I am

not being sarcastic with the amount) different departments for every

special issue. Is not our fault when we tell you that we are not able

to work on the order because it was placed in another department. Is

not our fault that another agent transferred you to the wrong one and

is not our fault that you have choosen the wrong phone, you must have

thought about it before purchasing it. If you figth over the phone

with an agent you are going to the wrong way. There is no need to get

upset with one of us about our questions, work, or humiliate us

because of our nationality or english level. That way you are

stimulating the agent to do everything possible to finish the call and

not to hear you ever again or help you. Be more intelligent if you

decide to speak to a representative.
I hope you can understand a little bit more our reality (although I

have more to say, but I don’t want this to be so long), because we

must understand yours everyday.
“Thank you so much for calling Sprint and have a nice day!”…